About Us
Every business, every family, every home is different. That’s why you need a different kind of insurance team.
Riffenburg Insurance Services Group located in Spartanburg, SC is proud to announce its partnership with Resolve Insurance Group located in Norfolk, VA.
Resolve Insurance Group brings together a special team to design insurance programs that meet our customers needs. With over 80 years of client service, carrier relationships, risk management and claims service experience, Resolve brings great solutions to our new offices and clients. Businesses, families, homes, and autos come in assorted sizes and shapes, so when it comes to serving their insurance needs, an off-the-rack approach just won’t work.
Resolve focuses on both learning and educating. We are here to learn your specific needs for the present and future, while educating you about insurance options that meet those needs.
Our team deploys advanced, innovative technology to track your data changes, view existing insurance data online, expediate certificates and renewal processes by decreasing data entry time.
We offer over 22 top domestic carriers, London brokers and wholesalers that can access carriers in the open market. We offer personal options such as Medicare, Health, Life, Home and Umbrella insurance. We also offer business options, employee benefits packages or specialized insurance verticals which include marine, habitational, builders’ risk, restaurant, retail, real estate, tactical gear and manufacturing.
Resolve Insurance was founded under the banner of “Determined Customer Service” and no matter how specialized your requirements may be, your Resolve Insurance and Riffenburg team can fulfill them.
Michael A. Riffenburg, LUTCF
Founder / Consultant
Riffenburg Insurance Services A Division of Resolve Insurance Group was founded in 1988 by Michael Riffenburg to create a full-service insurance agency that could best serve the needs of local clients. The success of the business over the past 30+ years stems from the company’s passion for finding the best product at the best price for each individual client. As an independent agency, we do business with over 50 companies, allowing us to search for the best company at the most competitive rates possible. We are able to do the shopping for you. When beginning the search for insurance products, please contact us to make your searching easier. We have a friendly and knowledgeable staff that can assist you in your quest for affordable insurance products.
Chris Burns
President
Chris Burns founded Resolve Insurance Group under the banner of “Determined Customer Service”, not all are created equal. What differentiates Resolve is our commitment to our team and to our clients. Resolve has over 80 years of combined client service experience, carrier relationships, risk management and claims service. Resolve strives to make the insurance experience “the best it can be”.
Chris was employed as an Insurance Sales & Operations Executive as a Maritime Specialist for over 20 years. He also has an additional 10 years in leadership roles in non-profit Maritime-related work in the Virginia Beach area. With a combination of over 30 years of experience in business leadership and program development, prior to becoming President and owner of Resolve Insurance Group. Chris was also contracted as a corporate insurance advisor in risk management, building on his experience at seven different insurance providers, brokerages and marine institutes.
Chris attended Old Dominion University in Norfolk, Virginia with a Bachelor of Science, majoring in criminal justice. He is a licensed insurance agent in over 20 states. He has current and past positions that include the Chairman of First Tee of Hampton Roads, Chairman of Schooner VA, member of the Propeller Club of the United States, Port of Norfolk Chapter, Hampton Roads Maritime Association, Ship Repair Association, Sandbridge Community Chapel and Town Point Club. Chris also volunteers at Harborfest, United Way, Dolphins Promise, Lance Armstrong Foundation, Dolphin Dash, and participates in numerous community services and environmental projects.
Burns is married to his wife, Meyon, with whom he shares two sons, Drake and Riggin. They spend their free time golfing, duck hunting, ATV riding, and cheering on ODU and The Washington Commanders.
Wendy F. Bailey
VP Benefits Practice Leader
Wendy F. Bailey joined Riffenburg Insurance in 2012 with 13 years of experience in the Property and Casualty insurance market. Wendy has been a licensed agent for 23 years and has specialized in advising seniors in the Medicare market for the last 10 years. She received a B.S. in Business Management from the University of Alabama with a special emphasis in Health Care Management. Wendy is a Past President of NAIFA Spartanburg where she received the recognition of Spartanburg Insurance and Financial Advisor of the Year in 2009. She is a Past President of the Spartanburg Lions Club where she was honored with an International President’s Medal of Honor for her service to Lionism. She currently serves on various committees at her home church. Wendy and her husband, Greg, live in Spartanburg and keep very busy with their two teenagers and their sports and activities.
Yohanna Szlavikovics-Bethea
Account Executive
Yohanna S. Bethea joined our team in 2019 with over 10 years of experience in the healthcare industry, management and customer service. Yohanna received a B.A. in Business Administration from Ashford University. Her professional history includes directing a company that provides services for children with disabilities as well as being a Direct Care Supervisor at a skilled nursing facility. She relocated from California to South Carolina in 2012 and now calls Spartanburg home. She enjoys spending time with family and serving the community at NewSpring Church. She and her husband, Matt, enjoy spending time with their son Ezra and their many dogs as well as helping and servings others.